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Volunteer Coordinator (Peer Mentors) - Criminal Justice Sector

Job Role

KSS CRC are high performing Community Rehabilitation Company delivering a range of services designed to stop reoffending and prevent the harm caused to communities by crime. We have a strong ethos for engaging with our service users and work in collaboration with the people and communities we serve. We take great pride in providing a high level of service and are strongly committed to delivering on performance and quality.


The peer mentor coordinator will work in close partnership with our volunteer coordinators working within KSS CRC’s well-established Volunteer Mentor Unit. The role of peer mentor coordiantor involves recruiting, training and coaching the Peer Mentors who will be current or ex-service users who have lived through a specific experience who will be able to use their experiences in groups and supervision meetings, to support others with their rehabilitation, challenging their peers with new ideas.

The co-ordinator will possess excellent communication, administrative and organisational skills, and have experience of training/group work, as well as experience of supervising others

Key Responsibilities

Facilitate training to meet the requirements of the accredited training body to ensure standards are met for learners to achieve their accredited peer mentoring qualification. Support development opportunities for peer mentors ensuring they have the skills and knowledge to fulfill the role of peer mentor and promoting individual onward progression.

Provide peer mentor supervision; challenge and contribute to risk management ensuring peer mentors are fully aware of, and understand, the risks inherent in working with the complex needs of others. Ability to manage conflict situations both in groups and individual situations.

Provide administration for the peer mentoring. Maintain and input accurate data in a timely manner. Evaluate data and prepare statistics to ensure all aspects of delivery are fully documented.

Collate and support the production of a quarterly peer mentoring newsletter.

Recruit, interview and train peer mentors. 

Monitor peer mentors to ensure they are adhering to safe working and maintaining boundaries.

Have devolved responsibility for peer mentor budget, raising any issues/concerns with the Volunteer Unit Manager. Be accountable for the monitoring and inputting of peer mentor expenses and invoices in a timely fashion, ensuring correct finance procedures are followed.
Develop pro-active working relationships with internal and external stakeholders to enable effective service delivery.


A full job description can be found on the following link:

Skills and Experience

We are looking for someone with a Level 3 Award in Education and Training (Previously PTLLS)  and an IQA Internal Quality Assurance Qualification


Skills required:

• Experience of working with mentors and service users within the criminal justice system or vulnerable people.

• Assessment and management of risk

• Ability to analyse and evaluate issues to provide advice in order to influence decision making and guidance/recognise need for action by others

• Ability to motivate, develop and manage people

• Ability to organise and manage a varied workload with conflicting priorities, work on one’s own initiative as well as part of a small team.

• Good knowledge of IT, Microsoft Office, Word, Excel and databases to provide management information.

• Understanding of group work delivery and presentation skills

• Resilient and able to deal with difficult and emotive situations

• Ability to think creatively and to problem solve


The ideal candidate will have:

  • Knowledge of selection and interview processes
  • Experience of  training or coaching in groups or one to one


This is an excellent opportunity to work in a results driven environment where your work with dedicated peer mentors can influence and motivate others to make positive changes.


Additional Information

Salary: Based on the required skills and experience we are looking to pay a salary up to £27,373 per annum


Location: Ashford Kent


Hours: 37


Closing Date: 18th January 2019


Benefits: 25 days annual leave + 2 service days + bank holidays, Pension, competitive Salary, optional Health Insurance, Employee Assistance Programme including access to 24 hour counselling service, Childcare Vouchers and Cycle to Work Scheme


KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you require assistance with your application or an alternative format please contact the recruitment team on 07734 365855 or 01702 201070.

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