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Probation Service Officer (Bristol)

Job Role

Bristol, Gloucestershire, Somerset and Wiltshire (BGSW) Probation Services is a division of Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC). We provide a broad range of probation services for those on community orders or licenses. We focus on quality of practice to reduce re-offending, improve the safety of the communities we serve and improve the life-chances of our service users.

Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) is a high performing organisation delivering a range of rehabilitation and offender management. We are committed to engaging and collaborating with our service users and our local communities.

KSS CRC, part of the Seetec Group, has probation divisions in Wales; Dorset, Devon and Cornwall; Kent, Surrey and Sussex; Bristol, Gloucestershire, Somerset and Wiltshire.

Key Responsibilities

The Probation Service Officer role offers the opportunity to work with a varied group of service users to develop a detailed understanding of their offending and needs, then deliver on plans to improve their circumstances and behaviour. You will have the opportunity to put your curiosity, empathy, organisational and planning skills and enthusiasm to use in changing people’s lives for the better. 


A driven, innovative and collaborative approach to work is essential in this role. A commitment to providing a high quality of service alongside the ability to work in a performance driven environment are also important attributes we look for in our practitioners. The role is highly varied and often exciting whilst also requiring patience and dedication to achieve long term goals. The role also provides the opportunity to work in a multi-agency context to ensure that our service users and potential victims are safeguarded and the services they need are obtained from a range of partners. Opportunities to specialise in areas such as working with female service users are also available.


Practitioners in our Resettlement teams work with service users in prisons and in the community. You have the opportunity to engage with service users before their release, plan their journey back in to the community and support them to stay out of prison. You will manage the sentence within our practice guidelines and legal requirements and innovate to find the right route out of offending for each of your service users. You will work as part of a team of practitioners alongside other agencies, volunteers and mentors to engage service users in making changes to their lives. The role involves managing a case load of service users on their release, regular in-reach into local prisons and engagement with colleagues and service users to plan the journey Through the Prison Gate. Practitioners in Resettlement also have the opportunity to work alongside police officers to manage those who are the highest risk of reoffending.


For more information on the role a full job description can be found at:


Skills and Experience

As a Probation Service Officer you will take part in training and development to continuously improve your own skills and to develop the services we provide. You will be supported by our collaborative and dynamic management teams to fulfil your potential and achieve the best every day.


It takes all sorts to make up our teams and we welcome applications from those starting their career, those working in similar fields or those seeking a new professional challenge.


Essential to the role are:

  • An empathetic and caring approach with a real belief that people can change
  • Being a strong advocate for the needs of our service users
  • Resilience and determination
  • A proactive approach to solving both the problems faced by service users and business problems within your team
  • Strong team working skills which you will use within KSS CRC and with our partners
  • An ability to motivate others to identify solutions
  • Adaptability and flexibility to meet the needs of our service users
  • Be able to travel in the local area as required




Additional Information

Salary: Bands £22,924 up to  £28,000per anumm (dependent on experience)
Location: Bristol
Hours: 9.00am - 5.00pm Monday- Friday (Full Time/ Part Time)
Closing Date: 24th April 2021

Benefits: 27 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme including access to 24-hour counselling service, Cycle to Work Scheme

Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled. Unfortunately we have no control over time restraints and will be in touch as soon as possible.

KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”
KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070.