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Case Administrator (Crawley)

Job Role

Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) is a high performing organisation delivering a range of rehabilitation and offender management. We are committed to engaging and collaborating with our service users and our local communities. 

KSS CRC, part of the Seetec Group, has probation divisions in Wales; Dorset, Devon and Cornwall; Kent, Surrey and Sussex; Bristol, Gloucestershire, Somerset and Wiltshire.


The role of Case Administrator involves providing effective administration service to team and work together with colleagues to promote team development and the achievement of KSS CRC and team objectives.

Key Responsibilities

  • Provide an effective administrative service to team, planning and organising own work schedule to contribute to the overall effectiveness of the office.
  • Produce reports and correspondence to a high specification including minutes of team/interagency meetings as required.
  • Prepare and maintain cases and other records and files in accordance with the standards required by the Company.
  • Input accurate and timely data into Computerised Record systems.
  • Assist with Officers diary management, prompting Officers of critical dates in caseload to assist in achieving performance targets.
  • To be central point of contact for service users, colleagues and other agencies on behalf of Officers.
  • Effectively process incoming and outgoing mail.
  • Provide an effective and efficient reception and telephone enquiry service to KSS CRC users and NPS, covering for Facilities where required.
  • Collate data to assist with the analysis and tracking of performance against targets.
  • Operate office equipment and receive and transmit information using different modes of communication (photocopiers, faxes, scans, email).
  • Receive and respond to supervision from the post holder’s supervisor and participate in the appraisal process, identifying development needs.
  • Respond to specific requests and requirement for HMIP audits
  • Participate in special project teams and in training events relevant to objectives, the post and post holder’s development.


For more information on the role a full job description can be found at:


Skills and Experience

  • Effective communication skills at all levels, both face to face and on the telephone
  • Ability to use PC software (particularly Word)
  • Ability to use databases and enter data in an accurate and timely manner
  • Organisational and administrative skills
  • Ability to compose routine correspondence and reports and to present all work in the appropriate format
  • Ability to provide an effective service to a range of service users, including outside agencies
  • Ability to develop and maintain good working relationships with staff at all levels
  • Flexible and responsive to change
  • Ability to work under pressure and according to tight deadlines

Additional Information

Salary: £19,977 per annum

Location: Crawley

Contract: Permanent

Hours:  Full time, 37 hours per week. We also welcome applications for part time working.

Closing Date: 27th January 2021

Benefits: 27 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme including access to 24 hour counselling service and Cycle to Work Scheme


KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.


Dependant on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”


KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070.