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Probation Service Officer (HMP Rochester/HMP Elmley)

Job Role

KSSCRC are a leading provider of rehabilitation services to offenders, who we call service users. We are a top performing CRC with a strong commitment to high levels of performance and quality. We deliver a range of services designed to stop reoffending and prevent the harm caused to communities by crime. We have a strong ethos for service user engagement and work in collaboration with the people and communities we serve.


KSS CRC’s varied range of services are delivered with the service user at the heart of what we do. Our services include working in prisons to prepare people for release, working with people serving sentences in the community, delivering group work programmes, Community Payback and specialist interventions to address domestic abuse behaviour, employment and accommodation needs. We are also commissioned to provide services which help to prevent offending before people enter the criminal justice system.


We are passionate about finding innovative ways to help our service user’s change and offer our practitioners the freedom and flexibility to find the right solution for those they are working with. We are always developing new ways of working including new IT systems which support our staff and service users along the rehabilitation journey.


Working for KSSCRC offers the opportunity to make a real difference to people’s lives, working in a fast paced and creative environment and engaging with our accredited volunteers and mentors. We like to have fun at work and have a real team spirit whist working hard to make a difference.

Key Responsibilities

The Probation Service Officer- Through The Gate (TTG) role offers the opportunity to work with a varied group of service users within custody to develop a detailed understanding of their offending and needs then deliver on plans to improve their circumstances and support them to change their offending behaviour. You will have the opportunity to put your curiosity, empathy, organisational & planning skills and enthusiasm to use helping to change people’s lives for the better. 


A driven, innovative and collaborative approach to work is essential in this role. A commitment to providing a high quality of service alongside the ability to work in a performance driven environment are also important attributes we look for in our practitioners. The role is highly varied and often exciting whilst also requiring patience and dedication to achieve long term goals. The role also provides the opportunity to work in a multi-agency context to ensure that our service users and potential victims are safeguarded and the services they need are obtained from a range of partners. Opportunities to specialise in areas such as working with female service users (only in the female prison estate), ex-armed forces personnel and traveller communities are also available.


As a member of our Through the Gate teams you will work in prisons to help service users prepare for their release. You will work as part of a team of practitioners alongside other agencies, volunteers and mentors to engage service users in making changes to their lives. You will engage with colleagues working in to community to ensure that the appropriate interventions and support that our service users need are in place and that their progress continues once they have left prison. Prisons are a fast paced environment which require energy, a positive outlook and ability to work independently as well as with colleagues from various organisations. Through the Gate Services are constantly evolving and you will have the opportunity to develop new services and innovate to find the best solutions for service users.


For more information on the role a full job description can be found at


Skills and Experience

As a Probation Service Officer- TTG, you will take part in training and development to continuously improve your own skills and to develop the services we provide. You will be supported by our collaborative and dynamic management teams to fulfil your potential and achieve the best possible outcomes every day.


It takes a broad range of skills and experience to make up our teams and we welcome applications from those starting their career, those working in similar fields or those seeking a new professional challenge.


Essential to the role are:

  • An empathetic and caring approach with a real belief that people can change
  • Being a strong advocate for the needs of our service users
  • Resilience and determination
  • A proactive approach to solving both the problems faced by service users and business problems within your team
  • Strong team working skills which you will use within KSS CRC and with our partners
  • An ability to motivate others to identify solutions
  • Adaptability and flexibility to meet the needs of our service users
  • Ability to work in Prisons
  • Be able to travel in the local area as required


Additional Information

Salary: £22,924 to £28,200 per annum dependent on experience plus prison allowance


Contract: Fixed term contract until June 2021


Location: HMP Elmley or HMP Rochester


Hours: This is a full time role and you will be expected to work up in accordance with the prison regime usually between the hours of 08.00-17.00.




Interviews: If your application is shortlisted you will be invited to attend our next assessment centre (In light of developments with COVID 19 we have decided to postpone our planned assessment centres as a precautionary measure as we do not feel it would be appropriate to go ahead at this time. Those shortlisted will be invited to attend our next assessment centre - dates to be confirmed)


Benefits: 27 days annual leave + bank holidays, Pension, competitive Salary, optional Health Insurance, Employee Assistance Programme including access to 24 hour counselling service, Cycle to Work Scheme and membership of the Probation Institute.


KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role that you are applying for, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you require assistance with your application or an alternative format please contact the KSSCRC recruitment team on 07734 365855 or 01702 201070.