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Application Support Officer (6 months - Flexible Location)

Job Role

Seetec is evolving. Not only is the shape of the business changing, but the IT function (Digital & Technology Services) within it is transforming. We're look for top-performing managers and staff to help shape the new organisation and there's never been a more exciting time to join such a dynamic team. With your help, our systems will be more modern, secure and reliable, allowing the business to do what it does best - unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime.


Join our Application Team as an Application Support Officer. You will be responsible for providing the business with guidance and support for application users to ensure that the application systems supported by the department are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.  

Key Responsibilities

  • Providing support for application configuration and upgrades, and problem analysis and resolution for application problems
  • Undertaking application problem analysis and resolution for application problems in conjunction with the users and application suppliers. 
  • Assisting with implementation of software application projects. Provide technical input where required.  
  • Examining application functionality and performance and provide information about how it can be improved.  
  • Analysing data from systems and produce technical and business reports for consumption by departmental managers.  
  • Support Application roll outs to the business by providing user training and training materials. 

Click here for full job description  http://ourjobs.seetec.co.uk/sbtc/applications-support-officer/

Skills and Experience

  • A sound understanding of technical IT issues to enable discussions with internal and external technical specialists 
  • A sound understanding of applications and data security 
  • Experience within a professional ICT environment planning, installing, maintaining, and supporting business applications 
  • Experience in some aspects of providing ICT applications support to users in a customer focused environment 
  • Experience of implementing and upgrading business applications 
  • Experience of analysing user needs and requirements, mapping process and documenting the results 


Additional Information

Salary: £23,850 - £26,500 p.a. (dependent on experience)
Location: Flexible Location with occasion travel to Hockley Head Office when required 

Hours: 8.30am - 5.00pm Monday- Thursday 8.30 am - 4.30pm Friday (Full Time)

Closing Date: 25 January 2022

Benefits: 25 days annual leave + Bank Holidays + Birthday Day off, Pension, Competitive Salary, optional discounted Medical and Health Cash Plans, Employee Assistance Programme, Cycle to Work Scheme, Eye Care Scheme, access to a wide range of local and national discounts.

Seetec  is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070