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Probation Quality Development Officer (Probation/Criminal Justice Sector)

Job Role

Are you a Probation Officer or a Probation Service Officer looking for a new challenge and passionate about delivery of high quality practice?


KSS CRC are a high performing Community Rehabilitation Company with a strong ethos for engaging with our service users and working in collaboration with the people and communities we serve. We take great pride in providing a high level of service and are strongly committed to delivering on performance and quality. As part of our commitment to quality and developing our practitioners we are excited to offer the role of Quality Development Officer (QDO).


 As a QDO you will have specific responsibility for contributing to the development of high-quality practice among practitioners in Resettlement, Rehabilitation and the supply chain. You will be observing and auditing practice to identify coaching opportunities, allowing you to mentor and provide advice and guidance to colleagues within the team.


QDOs will lead by example, continuing their own practise related duties while holding a reduced caseload (between 30% and 70% of a FTE caseload) with between 30% and 70% of their time assigned to quality development activities.

Key Responsibilities

The main purpose of the role is to assist the Senior Probation Officer in continuous improvement to practice and the delivery of a high quality service, ensuring best practice is maintained.


This will be achieved by working with individuals and groups of staff in the team to identify learning needs and areas for development. You will support staff in making confident and sound professional decisions and encourage professional curiosity. You will also support the induction of new practitioners into the team.


The role will also involve promoting a variety of learning and development approaches, including everyday learning and reflective practice and liaising with the team manager and excellence and effectiveness colleagues on the required standards of the team, using available data to assess development requirements.


You will countersign written practice as appropriate and contribute to dip-sampling, auditing and other quality assurance activity.


The successful candidates will work closely with the Senior Probation Officer supporting improvement plans and assist in delivery and implementation of any new policies and initiatives. You will also liaise and meet with other QDOs to benchmark standards and approach to quality.


For more information on the role and details of all the essential skills and competencies required to undertake the role please view the full job description:


Skills and Experience

The successful candidate will have:

  • A good working knowledge of the Probation Service and developments in Criminal Justice
  • A thorough understanding of core models of offending
  • A broad understanding of best practice in probation work
  • Proven track record as a competent and high performing Responsible Officer promoting best practice in service delivery
  • Successful management of a diverse and challenging caseload.
  • Evidence of commitment to quality and service development
  • Ability to motivate, guide and coach staff with achievement in positive coaching and mentoring outcomes
  • Ability to give feedback diplomatically and sensitively
  • Willingness and ability to develop and promote new ideas and approaches to service delivery.




Additional Information

Salary: Band 4 £29,038 to 36,084 per annum. (dependent on experience, pro rata for part time roles)

Post holders will be paid at Band 4. Where post holders are already paid at Band 4, they will receive an enhancement of £2500 per annum on their existing salary for their QDO role


Location: We are recruiting to Ashford and Chatham Offices. (QDOs will be required to perform quality development activities across several offices)



Hours: This is a permanent full time post. Applications for part time hours will be considered – please detail the hours you are looking for in your covering letter.


Benefits: 25 days annual leave + 2 service days + bank holidays, Pension, competitive Salary, optional Health Insurance, Employee Assistance Programme including access to 24 hour counselling service and Cycle to Work Scheme


 This advert is open to new applications only – previous applicants need not re-apply.


KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.


Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under “About us”


KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


If you require assistance with your application or an alternative format please contact the recruitment team on 07734 365855 or 01702 201070.





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