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Housing Brokerage Officer (Staines & HMP Bronzefield)

Job Role

KSS CRC are a leading provider of rehabilitation services for people who have been sentenced by a court to either custody or community supervision. As a high performing CRC we deliver a range of services designed to stop re-offending and prevent the harm caused to communities by crime. Our Housing brokerage service aims to identify and broker housing solutions for our service users in custody and in the community to enable access to suitable and sustainable accommodation supporting progression to independent living in a community setting and reducing the risk of re-offending.


The role of Housing Brokerage Officer is to deliver face to face interventions and liaise with stakeholders both within custody and the community to support our service users to address their housing needs and reduce the liklihood of reoffending.

Key Responsibilities
  • Work closely with Responsible Officers in order to understand and respond to the specific and diverse housing needs of service users.


  • Engage with actual and potential referral agencies, authorities and organisations including statutory and third sector agencies in order to facilitate relevant referrals to programmes / activities / services as required.


  • Carry out timely initial face to face housing assessments


  • Construct an effective housing resettlement plan based on an initial assessment of the service users’ needs and abilities.


  • Maintain contact on a regular basis with service users in accordance with the requirements of the service.


  • Actively and collaboratively engage with service users in decisions that affect them, informing them of their procedural and representational rights


  • Identify and maintain focus on achievement of the desired outcome for the service user from the service being delivered.


  • Develop effective stakeholder relationships with appropriate external groups, agencies and authorities in order to support services users’ housing needs and support requirements.


  • To adhere at all times to probation and prison information security requirements and rules and to adhere to GDPR and information security requirements.


  • Respond to internal or external complaints promptly, challenging any anti-social behaviour and reporting any risks.


  • Meet individual performance targets and contribute towards meeting team performance targets in respect of the service.   


  • Promote the benefits of gaining qualifications and skills and the extent to which this may assist service users in their training and search for employment in partnership with the KSS CRC ETE team.


For more information on the role a full job description can be found at:

Skills and Experience

We are looking for someone with experience of group work and working with a variety of people who have experienced a range of social/personal difficulties.


Applicants must have:

  • Knowledge and experience of the work of the Criminal Justice System.
  • Highly effective interpersonal and communication skills
  • Ability to establish and maintain effective working relationships.
  • Ability to plan and conduct structured meetings with individuals or groups.
  • Ability to contribute to the assessment and management of risk.
  • Confident with the ability to exercise authority and reinforce boundaries in an appropriate manner.
  • Ability to motivate others and facilitate learning in order to change attitudes and behaviour.
  • Experience of delivering support services to complex and vulnerable groups 


Additional Information

Salary: £22,924 to £28,200 per annum dependent on experience


Location: Staines and HMP Bronzefield


Hours: Full time, applications for part time hours will be considered please detail in your covering letter


Closing Date: 20th April 2020

Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled. Unfortunately we have no control over time restraints and will be in touch as soon as possible.


Benefits: 27 days annual leave + bank holidays, Pension, competitive Salary, optional Health Insurance, Employee Assistance Programme including access to 24 hour counselling service and Cycle to Work Scheme


KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”
KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you require assistance with your application or an alternative format please contact the recruitment team on 07734 365855 or 01702 201070.