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Case Administrator (Swindon)

Job Role


Dorset, Devon and Cornwall (DDC) Probation Services is a division of Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC). We provide a broad range of probation services for those on community orders or licenses. We focus on quality of practice to reduce re-offending, improve the safety of the communities we serve and improve the life-chances of our service users.

Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) is a high performing organisation delivering a range of rehabilitation and offender management. We are committed to engaging and collaborating with our service users and our local communities.
KSS CRC, part of the Seetec Group, has probation divisions in Wales; Dorset, Devon and Cornwall; Kent, Surrey and Sussex; Bristol, Gloucestershire, Somerset and Wiltshire.

Key Responsibilities


  • Provide an effective administrative service to team, planning and organising own work schedule to contribute to the overall effectiveness of the office.
  • Produce reports and correspondence to a high specification including minutes of team/interagency meetings as required.
  • Prepare and maintain cases and other records and files in accordance with the standards required by the Company.
  • Input accurate and timely data into Computerised Record systems.
  • Assist with Officers diary management, prompting Officers of critical dates in caseload to assist in achieving performance targets.
  • To be central point of contact for service users, colleagues and other agencies on behalf of Officers.
  • Effectively process incoming and outgoing mail.
  • Provide an effective and efficient reception and telephone enquiry service to KSS CRC users and NPS, covering for Facilities where required.
  • Collate data to assist with the analysis and tracking of performance against targets.
  • Operate office equipment and receive and transmit information using different modes of communication (photocopiers, faxes, scans, email).
  • Receive and respond to supervision from the post holder’s supervisor and participate in the appraisal process, identifying development needs.
  • Respond to specific requests and requirement for HMIP audits
  • Participate in special project teams and in training events relevant to objectives, the post and post holder’s development.


For more information on the role a full job description can be found at:


Skills and Experience


  • Effective communication skills at all levels, both face to face and on the telephone
  • Ability to use PC software (particularly Word)
  • Ability to use databases and enter data in an accurate and timely manner
  • Organisational and administrative skills
  • Ability to compose routine correspondence and reports and to present all work in the appropriate format
  • Ability to provide an effective service to a range of service users, including outside agencies
  • Ability to develop and maintain good working relationships with staff at all levels
  • Flexible and responsive to change
  • Ability to work under pressure and according to tight deadlines
Additional Information


Salary: Salary: Bands £19,977 up to £22,257 dependent on experience
Location: Swindon
Hours:  37 Hours per week  (Full Time)
Closing Date: 28th September 2020


Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being schedule. Unfortunately we have no control over time restraints and will be in touch as soon as possible.

Benefits: 27 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme including access to 24 hour counselling service and Cycle to Work Scheme


KSS CRC is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependant on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

KSS CRC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070.