Customer Support Adviser - FTC 3 Months (Exeter)
Job Role
Are you passionate about delivering exceptional customer service and making a real difference in people's lives? We’re looking for a Customer Support Adviser to join our dynamic and supportive team.
In this pivotal role, you’ll be the first point of contact for individuals referred to us by their Job Centre Work Coaches. You’ll play a key part in ensuring a smooth and welcoming transition into our programme, helping participants feel supported from the very beginning of their journey.
We’re looking for someone who has proven experience in a customer service role, ideally within a fast-paced environment. Has a warm, engaging personality with a natural ability to connect with people. Has strong computer literacy and excellent keyboard skills and has the ability to remain calm and professional under pressure.
This is a rewarding opportunity to use your skills to positively impact lives, while contributing your unique experiences to help us grow and improve. You’ll be part of a team that values collaboration, compassion, and continuous development.
In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £24,242.40 to £26,354.40 pro rata per annum (dependent on experience) with these great additional benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.
There’s also the opportunity to progress your career within the Seetec Group.
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. .
What it means to be employee-owned.
What our people say.
Location: This is an office-based role, working in Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 21 October 2025
Contract: Fixed Term Contract for 3 months
Key Responsibilities
• Promote the Employability programme positively.
• Complete the pre-referral process (warm handover meeting)
• Accurately record all information using our CRM system.
• Research and clarify required information using available resources.
• Complete and update administration reports.
Skills and Experience
• Excellent communication skills, both written and verbal.
• Positive, service-oriented attitude with proven experience in a customer-service-related role.
• Ability to foster and maintain positive relationships.
• IT literate with familiarity in using MS Office products.
• Willingness to work without direct supervision or as part of a team.
Additional Information
SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.
We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.