Customer Support Rapid Response Advisor (Exeter)

Job Role

Come and join us as a Customer Support Advisor in the newly formed Rapid Response Team.

You’ll be responsible for delivering in work support to participants who have secured work and would benefit from core hours support to complement our Rapid Response In Work Support Advisors, Out Of Core Hours Team. 

Once a participant starts work, the advisor will provide an appropriate/agreed level of in-work support, to support a smooth transition in the critical early stages of a new job start and identify risks of them fallen out of work and engaging back with our Employment Advisors.

You’ll also be responsible for the administration and compliance of VEX vouchers to provide tighter controls to this process and ensure the smooth and efficient processing of vouchers.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range  £26,500 to £29,585  p.a.  (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy  additional  days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV! 

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200 .

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make. 

What it means to be employee-owned.

What our people say. 

Location:  Exeter  

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 18 September 2024
 

Key Responsibilities

• Provide a first class In Work Support Service to Restart Participants who have secured work. 
• Utilising a number of communication methods, though primarily outbound phone calls to engage with our Restart In Work Support Participants to provide close engagement and demonstrate the value of our In Work Support to help participants remain in work. 
• Identify and categorize fallen out of work risks. 
• Work closely with our operational colleagues to provide useful intelligence so we can provide a holistic and collaborative approach to our participants support.

For full job description follow the link: Customer Support Rapid Response Advisor

Skills and Experience

Essential

• Positive, service-oriented attitude with demonstrable experience in a customer service-related role
• Ability to foster and maintain positive relationships
• IT literate with familiarity of in using a MS Office products and modern digital technologies, i.e. Microsoft Teams and customer databases/systems 
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Willingness to work without direct supervision or as part of a team

Desirable

• Understanding of the challenges for participants entering new employment 
• Experience of working in a high-performance culture
• Experience of delivering services to specific quality standards
• Experience of meeting compliance standards

Additional Information

SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year.  Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work.  We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for.  Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way.  Our full policy statement of “Ex-Offenders” can be found on our website under “About us”

Seetec Pluss  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.