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1st Line Support Technician 12 Month Fixed Term Contract

Job Role

We are recruiting for an experienced 1st Line IT Support Technician who has the desire to progress their career with a growing and successful company.  Providing outstanding levels of customer service, you will be responsible for all aspects of delivering the 1st Line Support to our colleagues nationwide.  Our ideal candidate will be experienced in 1st Line Support and have excellent customer service skills and be familiar with Microsoft Office 2013 and 365 (Word, Excel, PowerPoint).  Knowledge of  Anti Virus Software, Windows 7 and 10 Desktop, Active Directory and Exchange would be advantageous but not essential.

You will be confident, and proactive ensuring incidents are managed, owned, communicated and resolved giving the business high availability to all the front and back office platform.

If you are thinking of taking the next step in your IT career, then this role will give you the progression and development you need.

Key Responsibilities

•Management of Incidents.

•Desktop profile management.

•Remote printer and software driver configuration.

•Remote support and working to Service Level Agreements.

•Processing new joiners and leavers.

•Liaising with a variety of stakeholders – Managers, staff, external users.

•Making effective use of all IT Helpdesk tools including the call logging software and remote control tools.

Skills and Experience

•Excellent customer service and relation skills are essential.

•Ability to manage workload effectively and to target.

•A real passion for IT with a desire to always learn and progress.

•Relevant MCP, MCSA or MCSE qualifications are advantageous; but not essential.

•Knowledge of ITIL is desirable.

Additional Information


Salary: £22,275 - £24,750 pa (dependent on experience) 12 month fixed term contract

Location: Hockley, Essex

Hours: 8.30am - 5.00pm Monday- Thursday 8.30 am - 4.30pm Friday (Full Time)

Closing Date: 8 October 2020

In light of Covid 19 interviews will be undertaken via Skype.

Benefits:25 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme, Cycle to work scheme, Eye care scheme, Access to wide range of local and national discounts.

If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070

Seetec  is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway.  Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.