Team Leader (Central London)

Job Role

We’re currently seeking a Team Leader to join our amazing team.

You’ll support the Regional Service Manager to inspire, motivate and lead a team of Employment Specialists and Job Coaches within a high-performance culture in line with our vision and values.

You’ll embed a high-performance culture to ensure an execution of all contractual delivery supported by exceptional quality and compliance, within budget, through effective management and leadership. 

Our ideal candidate would be someone who can demonstrate effective coaching and mentoring skills and have experience in a leadership/management role. We're looking for a high level of initiative and motivation with the ability to seek out solutions to problems, as well as the ability to work under pressure. 

All new colleagues will be offered to enrol on a Level 2 Employment Apprenticeship and have the prospect to move into other apprenticeship levels.

We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented group,

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £37,000  p.a.   with these great benefits:

•  25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy  additional  days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

  
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. 

What it means to be employee-owned.

What our people say. 

Location:   Central London
Hours:   37 hours a week.  Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date:  2 July 2025

Key Responsibilities

• Meet, and strive to exceed, personal and Team performance targets (Key Performance Indicators).
• Work collaboratively with your manager and support functions to support customer progression and achieve the best outcomes for customers.
• Facilitate high frequency engagement activities with the team you are leading, via huddles, reviews, team meetings, 1:1 performance reviews and regular caseload reviews.
• Attend relevant meetings, to promote programme awareness and encourage appropriate referrals.
• Deliver a positive experience to all customers, ensuring they positively engage with the service(s).
• Ensure the scheme(s) has a range of progressive activities and techniques, consistently deployed, for customers to benefit from.
• Ensure all required contractual service standards are achieved by the team and take appropriate actions to address any under-performance.
• Ensure all agreed appropriate checks and controls are adhered to thus assuring quality standards are achieved.
• Utlilise continuous improvement techniques/strategies to support the enhancement of the service for all stakeholders.
• Fully understand the regional labour market, including identification of emerging sectors and opportunities for the customer base to benefit from.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc. 
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and Experience

Essential

• Previous leadership/management experience
• A good working knowledge of the local labour market in the advertised geographical locations 
• GCSE or equivalent in English and Maths at Grade C or above 
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of working in a target driven environment 
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of the employability industry and/or Knowledge of the recruitment industry
• Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF)
• Experience of working with people in ‘advice & guidance’ environments
• Full driving license to enable deployment across a specified geographical area (region), when required

Additional Information

PLUSS, part of the Seetec group, is an award-winning Community Interest Company that supports thousands of people each year to achieve a career and fulfil their true potential. Our employment operations help jobseekers who need the most specialist support to find work. Our enterprise operations run alongside to create direct employment opportunities in a wide range of job roles.  The projects give people the opportunity to get involved in local communities, meet new people and have fun through a range of activities. 

Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way.  Our full policy statement of “Ex-Offenders” can be found on our website under “About us” 

Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.