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Operations Manager (Norwich)

Job Role

Seetec Pluss is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year.

As an organisation we are recruiting for a number of Employability contracts to support the unemployment back to work. This job will play a key role in contributing to the UK’s economic recovery, ‘Restart’ which is a cornerstone of the Governments ‘Plan for Jobs’ strategy and the existing expansion to the Work and Health Programme (WHP_JETS).

The role will be supporting individuals who have been in long- term unemployment or those affected because of the devastating economic impact of Covid-19.  We will address the barriers to gaining new employment with tailored support for each individual to achieve and sustain good work, including supported job search, re-training for a different sector and restoring self-confidence for work.

You will provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals obtain sustainable employment.

We are currently seeking a talented individual to join our team as an Operations Manager.  You will need to be an exemplar leader, applying a range of management and leadership skills to optimise positive performance.   Be able to inspire, motivate and lead teams in a high-performance culture and be able to drive contract performance through a network of supply chain partners and a self-delivery management team across a wide geographical base.

You will work with colleagues on the Seetec Pluss Senior Management Team in order to identify opportunities for cross-contract collaboration leading to performance improvement in own and others’ contracts.

Join us and be proud to help our communities and be part of the recovery ensuring no one is left behind.

Key Responsibilities

  • Lead and manage the Restart programme in the Southern Region
  • Meet Key Performance Indicators set by DWP for delivery of the Restart contract in CPA 4A
  • Develop and continuously improve Seetec Pluss operations and services
  • Manage and maintain a high performing supply chain for Restart CPA4A
  • Determine budgets for discrete delivery teams in Restart
  • Develop and manage relationships with external stakeholders
  • Lead operational services such that an excellent level of compliance with contractual and accrediting bodies is achieved
  • Develop and maintain knowledge and understanding of relevant contracting markets in order to consider new business opportunities
  • Promote development and training across the contract

    For full details see full job description:-https://ourjobs.seetec.co.uk/pluss/operations-manager-restart/

Skills and Experience


  • Experience in delivering high performance outputs via a geographically dispersed team.
  • Experience of delivering services to meet rigorous contractual and quality standards.
  • Experience in a senior operational management capacity.
  • Be fully IT literate in using a range of Microsoft Office programmes and Microsoft Teams


  •  Experience of using management information to drive Continuous Improvement.
  • Experience of successful delivery of employability programmes.
  • Understanding of the employability industry & the challenges faced in the employment market.
  • Full driving licence

Additional Information

Salary: £63,000 - £70,000 per annum (dependent on experience)
Location: Remote
Hours: 37 hrs (full time) 8.30am- 5.00pm Monday -Thursday, Friday 8.30am-4.30pm
Closing Date: 16 March 2022 (Rolling campaign due to high volume of activity) 
Benefits: 25 days annual leave + bank holidays + Birthday day off, Pension, Competitive Salary, optional discounted Medical and Health Cash Plans, Employee Assistance Programme, Cycle to work scheme, Eye care scheme, Access to wide range of local and national discounts.

In light of Covid-19 Interviews will be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

Unfortunately, we have no control over time restraints and will be in touch as soon as possible.

Please Note: We are currently bidding for number of government contracts which are due to be announced April 2021

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec Pluss support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec Pluss  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

*If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070.