Customer Experience Adviser - (Salisbury)

Job Role

We’re seeking a dynamic and customer-focused Customer Experience Adviser to be the welcoming face of our team.

In this role, you'll be the first point of contact for participants and stakeholders, providing a welcoming and efficient service both in person and over the phone. You’ll play a key part in supporting individuals on their journey to sustainable employment, while ensuring smooth programme transitions and delivering exceptional customer service. You'll facilitate warm handovers from Jobcentre Plus, and completing all necessary start-up administration such as identification checks and initial assessments. You’ll also support Employment Advisers during periods of absence, organise and deliver job search activities including CV preparation and application support, and build strong relationships with local employers to assist with recruitment events and vacancy campaigns. Additionally, you’ll provide ongoing support to participants in work, deliver high-quality administrative support by managing office supplies and maintaining a professional office environment, and handle petty cash payments accurately.

We’re looking for someone with proven experience in customer service and administration, ideally within employability, recruitment, or HR. You’ll have excellent communication and interpersonal skills, with the ability to build positive relationships, alongside strong organisational skills and attention to detail in a fast-paced environment. 

If you are passionate about helping people achieve their goals and thrive in a role that makes a real difference, we’d love to hear from you

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877 up to £27,000 p.a.  with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy  additional  days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282 .

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.


What our people say.

Location:   Office Based In Salisbury

Hours:   37 hours a week.  Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 11 May 2026

Key Responsibilities

• Act as the first point of contact for participants, providing a professional and welcoming service by phone and face‑to‑face
• Promote the Employability programme and ensure participants understand its purpose and benefits
• Support the programme onboarding process, including welcome meetings, pre‑referrals and smooth handover into the service
• Complete initial assessments to identify barriers to employment and arrange follow‑up support
• Deliver job search support, including CVs, applications and promoting suitable opportunities (1‑to‑1 and group sessions)Build knowledge of local support and signposting services to meet participant needs
• Engage with employers and promote participants to support employment outcomes
• Maintain accurate customer records and contribute to service quality and continuous improvement
• Provide general office and administrative support to ensure a safe, professional and welcoming environment

Skills and Experience

Essential

• Positive, service-oriented attitude with proven experience in a customer service-related role
• IT literate with familiarity of MS Office products and modern digital technologies, i.e. Microsoft Teams 
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Proven experience in administrative roles.
• Strong attention to detail and ability to manage multiple tasks simultaneously.  
• Excellent communication and interpersonal skills.  
• A good working knowledge of the local labour market in the specified geographical locations 
• Experience of delivering services to meet contractual and quality standards

Desirable

• An understanding of the barriers unemployed job seekers face in obtaining a new job
• Experience of working in a high-performance culture
• Experience of delivering services to specific quality standards
• Full driving license 

Additional Information

SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year.  Committed to empowering people to better their lives, Seetec  supports individuals from all walks of life to enter and progress in the world of work.  We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for.  Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec  is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way.  Our full policy statement of “Ex-Offenders” can be found on our website under “About us”

Seetec  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity