Operations Manager - (South West)

Job Role

We're hiring for an Operations Manager to lead high-performing teams and play a pivotal role in delivering outstanding employment and skills services that change lives. Working closely with partners, commissioners, and stakeholders, you'll have the opportunity to shape strategy, drive innovation, and ensure programmes achieve meaningful outcomes for participants and communities.

This is a senior leadership role with responsibility for contract performance, operational excellence, budget management, and service quality. You'll inspire and motivate teams to achieve their full potential, build strong external relationships, and identify opportunities to enhance services, improve performance, and support future growth.

We're looking for an experienced operational leader with a proven track record of delivering results through geographically dispersed teams. You'll be confident managing services against contractual targets and quality standards while driving continuous improvement, operational efficiency, and exceptional customer outcomes.

You'll bring strong senior leadership experience, excellent stakeholder management skills, and the ability to build engaged, high-performing teams in a fast-paced environment. Strong digital capability across Microsoft 365 applications, including Teams, Excel, and Word, is essential, along with a full driving licence and the flexibility to travel across the region.

Join Seetec and be part of an organisation committed to creating opportunities, transforming lives, and helping communities thrive. If you're a passionate leader who wants to make a lasting impact while developing your career in a purpose-driven organisation, we'd really like to hear from you.

Join us and be proud to help communities build back better, ensuring no one is left behind. Together, we can create opportunities, change lives, and make a lasting impact.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £56,000 per annum  (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
  
  Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
  
  Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.
  
  What it means to be employee-owned. 
  
  What our people say.

Location: South West 
Hours:   37 hours a week.  Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 28 October 2026
Contract Type: Permanent

Subject to contract award

Key Responsibilities

• Lead and manage employability and skills contracts across the region, with full accountability for performance, customer outcomes, and budget delivery.
• Drive achievement of contractual KPIs, service standards, and quality targets across all programmes.
• Provide strategic leadership, direction and support to operational teams, creating a culture of accountability, continuous improvement, and excellent customer service.
• Develop and enhance operational delivery models to ensure services remain effective, responsive, and innovative.
• Build and maintain strong relationships with commissioners, local authorities, employers, government departments, and key stakeholders.
• Work collaboratively with subcontractors and supply chain partners to maximise performance and participant outcomes.
• Manage operational budgets and resources to ensure efficient and effective service delivery.
• Contribute to strategic planning, organisational growth, and the future development of Employment Services.
• Ensure compliance with contractual, regulatory, safeguarding, and quality requirements across all services.
• Actively promote safeguarding, Prevent, equality, diversity and inclusion across all aspects of service delivery.
• Adhere to all company policies and procedures, including those relating to Safeguarding, Health & Safety, Quality Assurance, Information Security and Equal Opportunities.
• Undertake any other duties commensurate with the level and responsibilities of the role.

Skills and Experience

Essential

• Experience of delivering services to meet contractual and quality standards
• Experience in a senior operational management capacity.
• Fully IT is literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams, Excel, Word, etc.
 • Full driving license.

Desirable

• Experience of successful delivery of employability programmes.
• A detailed working knowledge of the local labour market in the advertised geographical area.
• Understanding of the employability industry and the challenges faced in the employment market by newly unemployed people who may not have searched for work for many years.
• Educated to degree level or hold equivalent managerial qualifications.

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way.  Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.