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Change Coach (Truro)

Job Role

Seetec Pluss CIC is recruiting for the exciting new Health Works for Cornwall employment support programme, which aims to support 5,500 workless individuals across Cornwall and the Isles of Scilly with health-related barriers to gaining employment.


Part-funded by the European Social Fund (ESF),with investment from Cornwall Council, the project will deliver training and support based on Information Advice and Guidance principles to help remove these barriers and to progress individuals into work.

Pluss CIC will deliver 50% of the delivery across South East and Coast to Coast areas of Cornwall as a subcontractor to Cornwall Development Company, we are recruiting a Contract Manager to deliver a quality and compliant service that achieves the programme’s targets.

The Health Works for Cornwall programme will make a real difference to thousands of lives in Cornwall and the Isles of Scilly. If you have the skills and passion that we need then we would be delighted to hear from you.


Under the direction of the Employment Team Leader the Change Coach will have the responsibility for:


  • Providing dedicated support to participants with the ultimate goal of helping customers access, develop and sustain employment.
  • Achieving contractual delivery target by engaging and promoting the programme to participants and promoting the benefits of the programme – signpost to alternative internal provisions is not eligible for H+W.
  • Work with and support customers to identify and address their barriers to employment with individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment, through a SMART action plan and IWS Action plan.


The successful candidate will be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Key Responsibilities


  • Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
  • Manage a caseload of customers using a variety of coaching strategies to help customers overcome barriers to obtaining sustainable employment.
  • Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression.
  • Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
  • Support the customer in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.
  • Fully understand the local labour market to source suitable job opportunities.
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments with Employer Solutions Consultants.
  • Develop specialist knowledge areas such as specific disabilities, housing, benefits etc. Provide advice to other staff on these specialisms across the programme.
  • Work peripatetic across outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
  • Work flexibility which may include evenings and weekends as well as being based in different delivery locations when required.

For full details see full job description (attached link)


Skills and Experience


  • A strong commitment to personal and professional development.
  • Experience or ability to cold call and close agreements with employers.
  • Demonstrates the ability to market specific attributes of customers to employers.
  • Experience of working in a target driven environment.
  • Experience of working with people with multiple and complex needs, including health conditions and disabilities.
  • Understanding of how to affect positive behaviour change.



  • Level 3 Award in Employability Services Sector or equivalent.
  • Member of IEP.
  • Knowledge of the labour market, wider provision in the local area.
  • Experience of securing employment opportunities for a wide range of individuals.

Additional Information

Salary: £25,339  to £27,106 p.a  (dependent on experience)
Location: Truro
Hours: 37 hrs per week - 8.30am - 5.00pm Monday- Thursday - 8.30am - 16.30pm Friday (Full Time)
Closing Date: 28 January 2021

In light of Covid-19 Interviews will be undertaken via Microsoft Teams

Benefits 23 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme, Cycle to work scheme.

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Depenent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec Pluss support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”.

Seetec Pluss  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


*If you require assistance with your application or an alternative format please contact the recruitment team on 01702 201070.