Customer Service Advisor - FTC 12 Months (Weymouth)
Job Role
We're currently recruiting for an Employment Advisor to join our fantastic team in an exciting opportunity to make a real difference in this influential role.
You can become an Employment advisor if you excellent customer service skills gained from having a sales, recruitment or hospitality background or have worked in an environment that involves advising and guidance.
We do provide excellent on the job training, so are not looking for someone who ticks every single box, we’re looking for someone who has an engaging personality, can provide a warm and welcoming experience, and can seek out solutions to problems to help our customers progress into sustainable employment.
This is a fantastic opportunity that will allow you to utilise your current skills to influence, support and encourage others to build a future.
Employment Advisors provide motivational support, careers advice and guidance to our clients whilst making them feel welcome and at ease, enabling them to overcome barriers and build confidence. They provide training workshops covering a wide range of subjects from CV writing to online job searching. They engage with people to assess their skills and abilities and talk about their ambitions and career goals whilst exploring learning and work opportunities acting as an intermediary with local employers.
As an organisation we deliver a range of Employability & Health contracts which support unemployed people ‘back to work’. This job role forms part of our Restart Scheme.
In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £26,500. to £29,545 p.a. (dependent on experience) with these great benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Company Pension Scheme - 5% Employee 5% Employer
- Health Insurance Allowance
- Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Enhanced Maternity/Adoption and Paternity Pay Arrangements
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
- Refer a Friend Scheme
There’s also the opportunity to progress your career!
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: Weymouth
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 8 May 2024
Contract: FTC 12 Months
Key Responsibilities
- Meet, and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
- Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression to employment
- Achieve the Customer Service Standards required on the programme
For full details see full job description: Employment Advisor
Skills and Experience
Essential
- A good working knowledge of the local labour market in the specified geographical locations
- GCSE or equivalent in English and Maths at Grade C or above
- Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
- Experience of working in a target driven environment
- Experience of delivering services to meet contractual and quality standards
Desirable
- Level 3 Award in Employability Services Sector or equivalent
- Knowledge of the employability industry
- Knowledge of the recruitment industry
- Experience of working with people in the provision of ‘information, advice & guidance’
- Full driving licence to enable deployment across a specified geographical area (region)
Additional Information
SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.